Hove Residential Services Receive Top Ratings from the Care Quality Commission

Two Brighton Housing TrustBHT_logo_green_mission_RGB_screen_medium(512) (BHT) services for people with mental health problems have secured the highest possible rating for quality from the Care Quality Commission.
The two recovery-based residential properties, BHT’s Archway Project, were awarded an overall rating of ‘Outstanding’ following an unannounced CQC inspection.

The Archway Project provides care and support for 14 people with mental health and complex needs. The service helps to bridge the gap between hospital and the community by promoting mental health recovery and supporting people to increase their independence. The service is commissioned by Brighton and Hove City Clinical Commissioning Group, and works collaboratively with Brighton and Hove City Council, Sussex Partnership NHS Foundation Trust, and citywide Health and Social Care agencies.

The CQC stated: “The registered manager and staff team demonstrated passion and commitment to providing the best possible mental health care and promoting opportunities for people so they could live as full a life as possible.” “Staff were exceptionally dedicated and highly skilled which ensured people received a high level of care that promoted both their physical and mental health needs.”

The CQC further stated: “Person centred care was at the forefront of the delivery of care. Innovative ways of involving people were used so that people felt consulted, empowered, listened to and valued.”
Residents at the Project said:
• “Staff are the best, they always know how to communicate with me.”
• “They know the signs to look for when I’m unwell.”
• “I never would have thought I would have a period this long of being well and not hurting myself. That’s because I feel safe here and comfortable.”
• “They always ask us for our opinions and want to engage us.” “I know I have a say in what happens here.”

Ian Wilson, Operational and Registered Manager, said: “We are very proud to have received such a positive inspection report. As a team we work hard to ensure that the service meets the needs of those who live here, working with people to help create the support and environment that fits their personal recovery journeys. Our residents are fundamental in helping us shape the service and in helping us to support them to make steps towards independence and reach their full potential.”

Sharon Munnings, Senior Manager for BHT Mental Health Services said: ”We are very pleased to announce the outcome of the inspection, as it evidences the experience, skill, and commitment of the team in providing such high quality care and support to our residents.”
The full reports can be seen here:

For more information about the Archway Project please see https://www.bht.org.uk/services/archway/