Staff and volunteers at Citizens Advice in West Sussex (North, South, East) – supporting people in the Adur and Worthing, Horsham, Crawley and Mid Sussex areas – have had two reasons to celebrate in recent weeks.
Not only have they just celebrated 80 years of helping people in the local area; the charity has also recently been awarded the Trusted Charity Mark award.
This award, from the NCVO (National Council for Voluntary Organisations), recognises the excellent work the charity does as a third sector organisation, supporting local people with free, confidential advice. It is the only UK quality standard designed to help third sector organisations operate more effectively and efficiently. The charity was assessed against 11 standards of effective practice, including in governance, leadership and management, managing staff and volunteers and managing money. The Citizens Advice team were delighted to meet all standards.
Charlotte Carp, Business and Support Manager for Citizens Advice in West Sussex (North, South, East), said,
‘In our 80th year of supporting local people, we are proud to be awarded this significant quality mark, which pays testament to the hard work and dedication of our volunteers and staff. We are privileged to be able to offer such a trusted, high quality service to local people, helping more than 34,000 people last year.
In these challenging times, our service is needed more than ever before. We can help people directly with issues including Universal Credit claims, housing problems and debt. Our advice is always free, confidential, independent and impartial, and people can talk to us on the phone, in person or online, using email or web chat.
Our advice changes lives because we are constantly adapting to the challenges people face.
A huge thank you to all our supporters over the years, without whom we wouldn’t be able to make the difference we do for the local community.’
Nadeem Razvi, Trusted Charity Programme Manager, NCVO, said,
‘We are delighted for the Trustees, staff and volunteers of Citizens Advice in West Sussex (North, South, East) that they have achieved the Trusted Charity Mark.’
The team celebrated their anniversary with several events for staff and volunteers, with coffee and cake as well as an exhibit of photos and documents from across the years, and a special Citizens Advice-themed quiz.
Citizens Advice was founded on 4 September 1939 – the day after World War II was declared – with the Citizens Advice services in Worthing, Haywards Heath and Horsham being among the first to open. Since then, the service has become a trusted household name. Last year it helped 2.7 million people across England and Wales in person, by phone, email or web chat.
People can telephone the Adviceline service on 0344 477 1171 (Monday to Friday, 9am-4.30pm), or use the web chat and email advice services at www.advicewestsussex.org.uk/contact-us/.
To talk to the team in person, no appointment is necessary; drop-in services are available in several locations in the community. Please visit www.advicewestsussex.org.uk/contact-us/ for information on locations and opening hours.