Welmede Provides Top Advice for Improved Social Care Standards

Care and housing support organisation Welmede, part of support provider Avenues Group, has played a key role in creating a new guide to help social care employers across the UK to secure a good or outstanding rating.

Workforce development agency Skills for Care asked Welmede to become an expert partner in creating the new Good and Outstanding Care Guide. It has been designed to help care providers work towards a good or outstanding rating when they are inspected by the Care Quality Commission (CQC).

Welmede was asked to share how it consistently receives top rankings by explaining what excellent person-centred support it delivers every day.

WelmeadThe expert feedback gathered means the guide includes recommendations from good and outstanding providers, like Welmede, on cost effective solutions and tips on what to avoid across a range of themes linked to the CQC’s five key questions.

The guide also offers a ‘checklist’ for direction, to help employers to adapt best practices to their situations.

Cressida Rapela, Regional Operations Manager at Welmede, says “When Skills for Care asked us to get involved we were very keen to help because while we are very proud of our ratings, we are also aware of how much hard work goes into getting there. This guide is about sharing our understanding to support our industry colleagues to become outstanding providers.”

In developing the guide, over 250 CQC inspection reports were reviewed to include examples of what inspectors look for. Quotes taken directly from inspection reports highlight what outstanding and poor ratings look like. Services can then make an informed decision on where they can make improvements ahead of a CQC inspection.

Andrea Sutcliffe, CQC’s Chief Inspector of Adult Social Care, said: “At a time when we know there are many challenges facing providers in their delivery of safe, effective and high quality care for people; encouraging improvement, innovation and sustainability has never been so important.
Skills for Care’s guide shines a light on the good and outstanding practice my inspectors see on a daily basis – a standard that over 75% of care services across the country are achieving so far. I hope providers will make full use of this resource so they can make improvements for the benefit of people using services, their families and carers – which is what we all want to see.”

To read the Good and Outstanding Care Guide in full go to www.skillsforcare.org.uk/go


Avenues Group is a non-for-profit specialist social care organisation which has over 20 years of experience in supporting people with disabilities or health issues so that they can life full lives in their local communities.  With over 1,800 employees, it supports over 1050 people from around the age of 10 and above.
Avenues Group merged withWelmede in November 2016, withWelmede becoming an operating subsidiary of support provider,Avenues Group. By combining their expertise, the two organisations can ensure that service users continue to receive the excellent standard of care to which they are accustomed.